Perfect Fit Guarantee
Perfect Fit Guarantee
We understand shopping online can be difficult, thats why we offer a 30-day risk-free, Perfect Fit Guarantee to all first-time customers. This means, you can try one pair of knickers from your first order worry free. If it's not a perfect fit or you simple don't love them, we'll gladly exchange or refund the one pair for you (Shipping fee excluded). No return required.
You'll have 30 days after receiving your order to request the Perfect Fit Guarantee.
Sale/clearance items are not included in Perfect Fit Guarantee, this will be called out in promotional material or on product pages when applicable.
Reusable pads are not included in the Perfect Fit Guarantee.
The Perfect Fit Guarantee can only be exchanged once.
To claim the Perfect Fit Guarantee, simply send us an email at hi@myshinesister.com.au with your order number, which product you'd like to claim and the reason for your claim.
Existing Customers
If you are an existing customer and would like to try a new style risk-free please reach out to our customer service team with your enquiry at hi@myshinesister.com.au
Bundle & Save or Multipack Orders
For bundle or multipack orders we offer a partial refund or exchange equivalent to one pair from the order. In addition we offer a store credit of up to 4 additional pairs, this can be used for future purchases to explore other sizes, styles or products.
Items not included for refund or exchange under the Perfect Fit Guarantee
Wash bags
Reusable pads
Shipping fees
Items included for free
Gifts with purchase
Egift cards
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